Refund Policy

This information is also available in Finnish.

The customer has the right to cancel their order within 14 days of receiving the product(s). If the buyer wishes to cancel the order, the buyer needs to notify the seller via email or telephone (see customer service contact info here) about the cancellation within 14 days of receiving the product(s). After the notification is provided by the buyer, our customer service will provide instructions for returning the product(s). The seller is not responsible for returns made contrary to the provided instructions. As a rule, the right of cancellation, return, and exchange applies only to unused products that are in a condition suitable for resale.

If the cancellation or return is not due to a manufacturing defect or an error by the seller, the customer is responsible for the return shipping cost. This fee will be deducted from the refunded amount and corresponds to the original shipping cost of the order. Free shipping thresholds do not apply to returns; if the order originally qualified for free shipping, the actual shipping cost will be charged as the return fee. Refunds for cancelled orders and returned products will be issued to the original payment method within 14 days of the cancellation notification, or at the latest once the returned goods have been received by our warehouse.

The customer also has the right to exchange a purchased product for another product of equal value available in the store within 14 days of receiving the product. If the exchange is not due to a manufacturing defect or a shipping error, the customer is responsible for the return shipping cost, calculated in the same way as described above. Products with manufacturing defects or incorrectly delivered items will be exchanged, where possible, without any additional cost to the customer.